Refund Policy
Thank you for shopping at Bin Zahoor.com! We aim to provide you with the best shopping experience and customer satisfaction. If you’re not completely satisfied with your purchase, our Refund Policy ensures that you are treated fairly. Please read the details below regarding our refund process:
1. Eligibility for a Refund
We offer refunds under the following conditions:
You have contacted us within 3 days of receiving your order.
The product is unused, unworn, and in its original condition with all tags and packaging intact.
The product is faulty, damaged, or incorrect.
If the product has been washed, altered, or used, it will not be eligible for a refund.
2. How to Request a Refund
To request a refund, please contact us via the WhatsApp button on our website. Provide the following details:
Your order number.
The product(s) for which you are requesting a refund.
The reason for your refund request (optional but helpful).
Once we receive your request, our customer service team will guide you through the next steps.
3. Refund Processing
Once we receive the returned item and verify its condition, we will process your refund. The refund will be issued using the original payment method. Please note the following:
If you paid via cash on delivery, we will offer a bank transfer or in-store credit for your refund.
Shipping charges are non-refundable, and the refund amount will be for the product cost only unless the return is due to a fault on our part (e.g., damaged or incorrect item).
Refunds may take 10-14 business days to process depending on the payment method and your bank’s processing time.
4. Refund Exceptions
Refunds will not be granted in the following cases:
Sale or clearance items (unless faulty).
Items that have been used, washed, or altered.
Products that are non-returnable, as specified on the product page.
5. Faulty or Damaged Products
If the item you received is faulty, damaged, or not as described, you are eligible for a full refund. In such cases, we will cover the return shipping cost and process your refund as soon as the item is returned to us.
Please contact us immediately if you receive a faulty or damaged product, and include photos of the item to assist in resolving the issue.
6. Refund Timeframe
Once we receive your returned item, your refund will be processed within 7-10 business days. Depending on your payment method, it may take an additional 3-7 business days for the refunded amount to appear in your account.
If your refund takes longer than expected, please contact us for assistance.
7. Partial Refunds
In certain cases, partial refunds may be issued if:
The item is returned in used or worn condition.
The item has missing parts or is not returned with the original packaging or tags.
We will notify you of the refund amount if this occurs.
8. Contact Us
If you have any questions or need assistance with your refund request, please reach out to us via the WhatsApp button on our website. Our customer support team is available to assist you.