Return Policy
Thank you for shopping at Bin Zahoor.com! We strive to provide you with high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer the following return and refund policy to make your shopping experience more convenient and stress-free:
1. Eligibility for Return
You may return any item within 3 days from the date you receive your order. The product must be in new, unused, and unworn condition with all original tags, packaging, and accessories included. We cannot accept returns if the product has been washed, altered, or used.
2. How to Request a Return
To initiate a return, simply contact us via WhatsApp using the WhatsApp button on our website. In your message, please include the following:
Your order number.
The product(s) you wish to return.
The reason for the return (optional, but helpful).
Once we receive your request, our customer service team will get in touch with you to guide you through the return process.
3. Return Shipping
Customers are responsible for the shipping costs associated with returns, unless the item is faulty, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
4. Condition of Returned Items
To be eligible for a return, the item must meet the following conditions:
The item must be unused, unworn, and unwashed.
All tags, labels, and original packaging must be intact.
The product should not have any damage, stains, or signs of use.
We reserve the right to reject returns if the product is not in its original condition.
5. Refund Processing
Once we receive and inspect your returned item, we will process your refund or replacement. Refunds will be issued to the original payment method. Please allow up to 10-14 business days for the refund to be processed, depending on your payment provider.
If you paid via cash on delivery, we will issue a bank transfer or offer an in-store credit as a refund.
Shipping costs are non-refundable. Only the amount paid for the product itself will be refunded, unless the return is due to a fault on our part (e.g., incorrect or defective product).
6. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size or style, please initiate a return for the original item and place a new order for the desired item.
7. Non-Returnable Items
Certain items are non-returnable and cannot be refunded or exchanged. These include:
Sale items or clearance products.
Items that have been used, washed, or altered.
Products that are marked as non-returnable on the product page.
Please check the product page for any specific return instructions or restrictions related to certain items.
8. Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us immediately. We will arrange for a replacement or refund for the defective product, including free return shipping. Please provide photos of the damaged item when requesting a return to help us assess the issue.
9. Free Shipping
We offer free shipping on all orders within Pakistan. This free shipping benefit applies only to the initial delivery of your order. Return shipping is the responsibility of the customer, unless the return is due to a fault on our part.
10. Refund Timeframe
Please allow up to 14 business days for your return to be processed and your refund to be issued. The processing time may vary depending on the payment method used.
11. Contact Us
If you have any questions about our return policy or need assistance with your return, feel free to contact us via the WhatsApp button on our website, and our customer service team will be happy to assist you.